Warranty
Information:
30 day money back
guarantee with prior contact to PC-Customz. (Meaning,
customer cannot call on day 30 and demand money back unless agreed upon. If we
cannot fix the problem in one visit you will get your money back) No refund will
be issued for purchases after 30 days.
Computers/anything left with PC-Customz for
more than 30 days will be deemed abandon!! Make sure to make arrangements to
prevent this from happening!! PC-Customz will offer 1
year of free service for customers who purchased complete systems. Business installations/builds not
included. Business installations/builds
have thirty day replacement guarantee.
Service warranty does NOT include hardware upgrades or replacement of
failed hardware after 30 days, change of operating system, virus/malware/spy
ware any ware removal interior/exterior computer cleaning; dust, bugs,
etc.... Service does include; operating
system configuration, operating system updates, faulty/buggy service packs and
device drivers, firmware/device driver issues, hardware issues relating to
software configuration, "diagnosing" hardware issues, and limited
application support. All support will come in the form of downloads or cd/dvds from hardware or
operating system manufactures, PC-Customz own expert
knowledge on computer hardware/OS configuration, and a "reasonable"
amount of time for customer training per instance. PC-Customz
does not program or write/rewrite code for any issues what so ever. PC-Customz will diagnose hardware and or operating system
related issues within the term stated above for the initial build fee for
complete systems. Customers who have a complete system built by PC-Customz will get quarterly hardware diagnostics at no cost,
if requested within the time stated in the service agreement. PC-Customz will not pay shipping costs or replacement fees
after 30 days for any damaged hardware covered under manufacture/service
warranty that it discovers. PC-Customz will help
customer to the best of its ability to resolve computer related issues. PC-Customz does not recommend installing any software that has
not been approved for the operating system in use and will not be responsible
for damages as a result. However, PC-Customz will try
and help customer, but not be responsible for any damage to current OS or
personal/business files resulting from unapproved software or software that PC-Customz did not install. PC-Customz
will NOT be responsible for any damage to computer, home, business, or person
resulting from customer/anyone other than PC-Customz
adding or replacing hardware to bought systems. Please note that opening your
complete system purchased from PC-Customz will VOID
PC-Customz service warranty! PC-Customz
does not recommend unqualified “anyone” opening computer cases for any reason
what so ever!